| Address: | Mumbai City, Maharashtra, 400093 |
The Samsung Wash/Dry 8/6K-WD80J6410 was not drying properly. If initially during the first 6 months of purchase it did in 3 hours, it was not drying completely even after 5 hours. A complaint was logged in for inspecting the same during mid October 2019. A technician named Harischandra from Ashtavinayak service center Mumbai visited and said it is working fine and no issues and this was the way. We called up helpline again and complained. Then they assigned the same technician along with an other technician. They visited. The new guy who came with Harischandra asked him to open up the pipes connected to the driers and found there was lot of dirt accumulated and which is expected as part of drying. They cleared it and drier started performing fine.
After they went we figured out huge steam coming out of the machine. And moisture is appearing on the LCD screen. And the machine keeps beeping in between. The buttons (time setting buttons after drying process) does not respond at times after. This happens during drying.
We called the Samsung again and raised compliant for both the above 4 issues. The same technician again visited and opened the entire machine and went saying it should work now. After he went we observed the same issue coming again.
We called again the helpline for the same. Another technician visited and he observed one of the pipes was open and due to which the excess steam was coming. This was not fitted properly after the last technician's visit. Then this technician also left saying he has no clue about issue.
We again called the helpline. They sent that Harsichandra again. He came back stating some PCB/thermostat/display etc. to be replaced. We clearly told them that does not seem to be the issue. This could be some assembling issue/temperature setting.
He replaced the parts he got. We dint sign the paper he got and we told him to wait and test it before he leaves. He waited and same problem appears.
He said like before he is clueless. If he is clueless why do the agency send him again and again. The weird part is after each of the technician visit, Samsung just closes the ticket without even confirming with us.
We again called the helpline again and agency contacted us stating it will be picked up and fixed in their workshop and will be returned to us in 2 days time. The Ashtavinayak agency said they will pick it up on Wednesday, Nov 20. They dint come. I again called up helpline. Then the agency called and told will pick up on Thursday, Nov 22nd. This just went on until they picked it up on Nov 23rd.
Today is November 26th, we haven't received any updates on the issue. Again called up Croma & Samsung helplines.. I wonder what they are fixing even without having a word with me. They have status updated as technician will visit. That Samsung agency who is servicing is a non competent agency.Their technicians do not know how to fix these machines. Instead they messed up our product and we are in deep trouble.
This product is still under manufacturer warranty and I believe the harassment that the technicians made us go through is horrible and I do not want any replacement of Samsung machine instead want the money to be refunded.
The machine is still under warranty and this is what we have to go through. Imagine it goes out of warranty, I would have ended up paying and without any benefit and sheer frustration.
I do not want any replacement of Samsung machine instead want the money to be refunded. I would instead go and buy a Bosch or IFB washer/drier instead. I would never suggest this kind of washing machine to any users.
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