[Resolved] Samsung India — not able to redeem offer for earbuds

1 Review
Bengaluru, Karnataka, India
 SarveshPatel2 on Mar 15, 2019
I bought Samsung S10+ on 7th of March and I was told that I can buy the Samsung earbuds for a lesser price which is an offer for buying the phone and was informed that this can be redeemed after 72 hours of buying the phone . It's been more than a week now and I have been contacting the customer care more than 7 times but there's no action taken on it and I have been asked to wait for 24 hrs everyday. This is pathetic.

not able to redeem offer for earbuds
Complaint marked as Resolved Apr 20, 2019

Complaint Status

[Mar 17, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Mar 18, 2019
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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    Samsung India - not able to redeem offer for earbuds