Samsung India — not able to redeem offer for earbuds
Bengaluru, Bangalore District, Karnataka, India
SaSarveshPatel2 on Mar 15, 2019
I bought Samsung S10+ on 7th of March and I was told that I can buy the Samsung earbuds for a lesser price which is an offer for buying the phone and was informed that this can be redeemed after 72 hours of buying the phone . It's been more than a week now and I have been contacting the customer care more than 7 times but there's no action taken on it and I have been asked to wait for 24 hrs everyday. This is pathetic.
[Mar 17, 2019] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Mar 18, 2019
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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