| Address: | Allahabad, Uttar Pradesh, 230402 | | Website: | samsung.com |
I am pained to rivet your attention to the bad performance of our one split AC 1.5 ton installed at our home . As we had purchase 2 nos split AC with same rating & model (SAMSUNG) on dt.06.05.2016, where one AC is running satisfactory but another history of another machine after installation it was gone faulty several times &many times repaired by technician
I would like to draw your kind attention towards our lodge complaint before 40-45 days regarding faulty compressor, after replacement of 3 times compressor it is still not working and faulty. Your technician has also suggested to replace above unit because it is not repairable .
now we have been patiently waiting but no action has been taken towards rectification of above faulty AC.
it is indeed regretting that your company has turned a deaf ear to our several telephonic complaint / reminders.
i can hardly believe that a company likes yours which is reputed for its efficiency should be taking so much time in doing the needful.Now we are not interested to repair above unit. Kindly arrange to replace it, due to that we feel our great loss & heavy suffer. After your negligence we may have to approach consumer forum.
I have every hope that you will take a prompt action and oblige in this regard
thanking you.
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