[Resolved]  Samsung India — not getting adequate service after registering complaint

Address:

Kottayam, Kerala, 686001

I am residing at kottayam, kerala. I have a samsung crt television.
To attend audio and video problems, i contacted the following autherised service centre on nov 16.
Quality services manorama jn: erayilkadavu road kottayam, erayil kadavu, kottayam - 686001, ph: [protected], [protected]
On 17th, they sent a service person. But he returned after seeing the tv because he didn't know about crt. (I had specified that we had a crt tv and not led while registering complaint.)
Next day i was informed that a crt person will come to my home. But on that evening, i was again informed that he would come only on monday (20th nov), due to a hospital case.
But today (Monday), they told me that there are no parts available for crt tv. They told it even before seeing the tv and knowing the problem.
So, i have two complaints:
1. They cshould have atleast come to my home before closing the issue.
2. They could have informed me earlier regarding the unavailability of spare parts (If that is a real problem).
I strongly feel that i did not get good service from the service centre.
Hoping to see a response.
Thanks an regards,