[Resolved]  Samsung India — not getting my order

Address:Lucknow, Uttar Pradesh, 226003
Website:Samsung estore

I have purchased samsung galaxy s8 on 22 july, i have redeemed wireless charger on 28 july but till now i didn't recieve any thing not a single message from ur side.
You have taken a tat time of 15 to 30 days but i hav been waiting since 70days.
And kindly update my contact no in my order [protected]..
I also have talked to ur customer care executives 3 times but not getting proper reply because they are just lying.
Please make it fast as soon as possible..
Thank you
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 11, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

The lady from head office did not get back till date looks like the wait is for ever.
Samsung India Customer Care's response, Oct 13, 2017
Verified Support
Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information