[Resolved] Samsung India — not providing service and repair details

bindumathew

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	samsung not providing service details to customer

This the ref of complaint no - [protected],
I contacted samsung customer for replacement of tv panel and they agree to do and confirm that they will provide the details about the pannel they going to replace today so called tech visited my home and saying he is from samsung but he got no proof to show and when i contacted to customer care their escalation executive confirm that they do not provide any details to customer about the service they provided during warranty period. Being a customer i want to know how will i assure that who is the person and what he did on my tv which i purchased from samsung. So here samsung customer care saying they do not provide any details unless i paid for those service, why should i pay for the service as my tv is on warranty period to get the service details. So here i need reply from samsung,

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Dec 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd