Samsung India — Not received my device even after 4 months from the service center

Address:East Singhbhum, Jharkhand, 831001
Website:www.samsung.com/in/home

On 11th august i have submited my device in samsung service center (nutek) and till date i have not received my device. I have given it to change the touch screen as it was not working and i was informed that i'll receive my device within a week or 10 days. But even after 4 months i have not received my device. The manager literally makes me run for my own device . I have even called the samsung customer care but they have not taken any actions yet. I have even emailed the ceo's desk. He told that ill get a call from the asm regarding the device update and that never happened and i have to call him and that too asm told that he'll inform me. But as always it never happened. Looking forward for your kind and early action my job sheet no is [protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Comments

the managers no [protected]
MY MOBILE NO [protected]

On 11th august i have submited my device in samsung service center (nutek) and till date i have not received my device. I have given it to change the touch screen as it was not working and i was informed that i'll receive my device within a week or 10 days. But even after 4 months i have not received my device. The manager literally makes me run for my own device . I have even called the samsung customer care but they have not taken any actions yet. I have even emailed the ceo's desk. He told that ill get a call from the asm regarding the device update and that never happened and i have to call him and that too asm told that he'll inform me. But as always it never happened. Looking forward for your kind and early action my job sheet no is [protected]
the managers no [protected]
my mobile no [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11176
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information