Samsung India — not return my pho refund

Sep 09, 2019

Updated by AaBb@1234 res sir ma disit gurdaspur dinanagar punjab sa hu. hamara jha dr beri enterprises ka samsubg ka service center ha .bha sa pho liya 2 year ho gya, but pho ma koi pb ho toh hum service center ma hi visit karta ha .hamara pho last yr 10 july ko band huya bha dikaya toh ladka na kha iska jak kharab ha .jbki jk ma bi pb nahi thi koi but hamna jk dalbana ko diya bha. toh service center ka ladka na hamsa 400 rs liya but hama iska bill nahi diya .toh pho jb ghar laka aay toh bi open nahi huya. toh dubara bha visit kiya toh kahta iska mother boardor icu kharab ho gya ha.jo ki service center ka ladka sa huya tha .mana area manger sa bat ki phir unhona owner kunal beri sa bat ki toh ja solution kiya ki (hamar pho ki display mean uska templet tuta huya tha thoda sa but pho chalna ma koi pb nahi thi ) iski display aap change karwa lo ander motherboard jo b pb hogi hum kar danga or jb bi isma koi pb aayagi hum free thik karaga mean agar display na chala jk na chala mother borad ma any pb ho toh . toh hama majburi ma display dalwan padi. usi time tb unhona uski guarante 3 month ki di thi. but 18-19 ko pho hama hand over kiya toh isma network issues tha phir bha gay toh kha gya software renewe karwayo.mean pho work nahi kar raha thik sa etwork kam aata tha. bur software ki koi pb thi hi nahi usma uska sensor ma pb thi pho khud band ho jata tha bar bar, phir servce center visit karta toh ja reply milta thodi dar use karo thik ho jayaga but guarante ka under jo display ki di thi visit kiya gya toh hamari bat nahi suni gayi humna kai bar coutomer care bi com ki but koi response nahi mila hama.ab guarntee 3 month ki khatam toh pho bilkul band ho gya .toh service center kahta iski toh guarantee khatam ho gyi hm kuch nahi karanga but sir jb hum guarntee ka under visit kar raha ha toh kyu nahi thik kiya gya hamara pho ja log toh wait kar raha tha ki guarntee khatam ho or hum kuch na karanga.phir mana ab jb customer care ma ceo ko mail dali toh bha sa inko thik karna ko bola toh muja service center bhulaya gya .bha ladka na mujsa pho liya usa pahla ander ja ka open kiya phir bahar laka aay usma new folder agaka chk karka ki ja pho bilkul thik ha uski video bna ka apna area manager vicky ko baj di gayi or kha gya ki iski hadi bi breakawlw ha jo ki hamna ki ha.but sir reminder karwayo mana iski display 18/01/2018 ko pahla bi service center sa hi dalwayi thi tabhi ki hadi bagar ka insa kuch huya hoga nahi toh aap inki cc tv check karwa sakta ha koi bi pb ho toh. muja kha gya estimate 4190 laga ga, or ja bi kha gya ki 3000 ka pho nahi tera or lagi ha case karna .ja service center ka ladka na kha.but sir ma kyu pay karu kis chij ka bill jb ki pho ladka sa kharab huya agar jk thik sa dalta na hi isma moterboard kharab hota na icu kharab hota na hi muja display dalbani hoti toh pho kharab hi kyu hoa, pls sir help karamana consumer court ma bi case file kiya ha service center ka khlaf .sir ma apko us din ki pic video send karti hu.ak bat sir jo ladka inhina rakha uska pass koi tecnical hihger degree nahi local shop sa kam sikh ka ladka rakha gya ha koi tecnisian nahi ha inka pass, or phirna hi thik dang sa bat karta ha . pls help me sir. customer care ma call ki un logo na ab phir aisa hi time waste kar doya 1month laga diya service center bat karna ma.thanks sir. my contact no [protected], [protected].sir mana company ko legel notice biu baja magar uska bi rep no da raha ha jb ki sari galti serviuce center ka ladka or owner ki ha .abhi bi 3 month ho gay pho unla pass hi pada ha .ab kya pata uski bettry change kar di ho ja koi parts duplicet dal diya ho bcz unka service center ma aisa hota ha ja new pho ka box khol ka purana repair pho usma dal ka sales karta ha apki proofe unki bill book msa mil jayaga september-to november ki check karanga toh pata chalaga ki inhona 30000 ka pho kisi ko sales kiya tha uski 3 war dispaly dal chuki thi .bad, ma sales man ki galti btaka chupa li inhona news. so pls sir i req mara pho with garantee or compansation ka sath muja bapis diya jay .my contact detail ha [protected], [protected].[protected] ha .sir abhi bi pho ka koi clam nahi diya pls help bhi ha pho