[Resolved]  Samsung India — not satisfied by the product

Address:	Bangalore, Karnataka, 560054
Website:	Samsung.in

Hello samsung
I have purchased galaxy s8 on august 13th 2017
The store keeper told me i would receive a free wireless charger within 10-15 days
It is almost more than a month and still i did not receive the charger
When spoke to the customer care people
After making repeated calls nearly 6 times
They informed the product will take 30 working days from the day of order
However when i asked for a call back from the supervisor for more information
The agent arranged a call back from a fellow agent whose name i don't want to dis close
Just 24 hours back when i again called back and asked for a supervisor and the team leader of a particular team called me and denied giving his employee id
He is a higher official and indeed argued with me that he cannot proceed further unless the duration of 30 working days
Which is 29th of september 2017
Well i do not have any issues in leaving this
But valuing a customer's concern is the main job of a company
Which samsung has completely forgotten and the customer service from the chennai location is too bad in understanding the customer need
Instead i was put on hold for 10 minutes over the call
6 times repeated calls and issue is not solved
Very bad customer service
When requested for a manager call
The team lead from the chennai service department straight away denied and asked me to wait for my due date
During the time of purchase
It was free
Now i have to wait for 30 working days to get this wireless charger
I have all the recordings of the calls made repeatedly and i am going to lodge a complaint straight in the next 24 hours
If i am not getting a call back from samsung.
Service/sales team from the chennai location on a straight note have completely lost there trust.
Customers are gods
Please note this
Thanks
Manoj yadav m