[Resolved] Samsung India — Not working j7 prime

Sefi Thaliath

from Bengaluru, Karnataka

Address:

Ernakulam, Kerala, 683517

I am sefi from cochin kerala on this jan 06/01/2016 i purchase my samsug gallaxy j7 prime on the second day charge was not working and today m mobile phone is also not working.. On the second day i am going to the samsung care in cochin, they told to me there is no charger aviable here and come back after tow weeks, i told to him then how i work the phone at last they give samsung a8 charger, on this day 23/01/2017 now my mobile phone samsung j7 prime is also not working nothing to see in the display.. I have no another mobile phone,.. My bill no [protected].. I request you please refund my money or replace a new mobile... Mob :[protected]

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Feb 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd