[Resolved]  Samsung India — Note 4

Address:Thane, Maharashtra, 421501
Website:samsung.com

My note 4 on/off button was not working and glass of camera was to be replaced . i had contacted local service centre they first told me cost of 6500 for repairs, which i was ready to pay. then they give reason that parts r not available . u will have to wait. now after 15 days the parts r still not available .

so due to my urgency i contacted another centre.they first told me amount of 5180. which again i was ready to pay. so i submitted my phone and contacted them after 3 days they now told me ur motherboard has to be changed, it will cost 14500. each and every time i got different ans and different cost. just to replace glass and on/off button is it cost 14500.

this is 4th time i have been disappointed . same happened with my samsung grand. one thing is cleared now that hereafter i will not buy ur any products and will suggest other not to buy any samsung products . bcoz the services r 3rdclass and bakwas.

in same service centre 2 customers were also frustrated for 1 month
hope u will look forward and may hereafter other customers will be happy but from side i will sure not buy ur products and tell others o[censored]r bakwas product and 3rdclass service
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Nov 11, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

24/12/2016 bought new Samsung J2 smart phone from 3G mobile world 20th july 2016 found Dead next day i went to Bhagavath Communications samsung service centre I hand over to the service centre for replacement of new mobile. Till now I keep on running behind them for getting my replaced mobileG

job sheat no 1217
Sir i am poonam from a-334 new ashok nagar
itoday i suffered some problems with my new samsung t.v. the screen turned into red and pink my t.v is in guranted period i was bought this t.v in 06/01/2016 from kaydee electronics. so i request to you please try to sort out my problem as soon as possible. thankyou
my email is : [protected]@gmail.com

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