[Resolved]  Samsung India — Note 5

Address:411001

Incorrect Information regarding Tk #[protected]- Feel Cheated bu Samsung
Hi I had given my mobilke to your authorised repair center City Mobile in Pune on 22nd OCT that was in warranty due to the screen not working properly and back camera glass to be changed and i was informed that 1 have to pay Rs18000/- to repair it however the part was not there so i collected it on . when i check at your gujrat service center they informed me that it was in warranty and i shouldn't have had to pay anything and unfortunately since the warranty had expired on 9th Nov i wasn;t eligible anymore.Please let me know why was i informed that i had to pay Rs 18000/- when my product was in warranty i was a big fan of Samsung but now feel cheated don;t think i will every buy another product from you'll will also inform everyone i know about this cause i thought you'll were an honest organization very very diappointed with you'll
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Dec 18, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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