[Resolved]  Samsung India — note 8

Address:

Thiruvananthapuram, Kerala, 695004

Sir,

Ps: atleast read the point i've put below (Sorry for the long mail)

I'm mailing out of sheer disappointment at the service provided by you at your service center, call assistance and information provided for the user.

I bought my note 8 from abroad (Uae) from an authorized samsung seller (Sharaf dg) in december 2017, ever since i started using the phone i've been having an issue with the wifi where it keep showing an exclamation mark and disconnecting occassionally. Then i'll have to switch wifi off and switch it back on and it starts working again.

I thought it would be glitch in the software since i checked online and lot of people were having the same complaint with their note 8 and i hoped it would be rectified in the oreo update, but unfortunately it didnt.

I was informed when i bought the phone that i have international warranty and its applicable in india and when i brought the phone to the service center here, they told my phone has international warranty but india doesn't have international warranty and to call and speak to the samsung toll free number

Anyway i took back my phone and did a reset and still the problem persisted and thought i'll send it abroad.

Then i called my brother and he bought a s9 2 months back and he was also told his phone has not 1, but 2 years international warranty that too it's valid in india.

So i called customer care agent and he told me to go to the service center again and call them and they will speak to the technician there.

I had to pay to find the issue, and i was told they did a software update and i had to pay for it too and they found no issues with the phone

I bring it back home and i'm facing the same issue again, so i called customer care again and i got the same reply of going to service center and calling them and same drama again of having to pay but they can't find the problem.

1. What is “international warranty”, when we don't get it internationally

2. When i mentioned my iphone got international warranty, the reply i got was : “apple can give, their phone won't have issues”

A) is samsung selling defective phones

B) do you expect someone to spend 85, 000 for a samsung phone again after hearing this, i had bought this phone with my 1st salary!

C) dont you think the company is responsible for the products they sell? (Even if its bought from a diff store or diff country, the same company is manufacturing them.

3. I'm a doctor and like your time,. My time also has value, i've already visited the service center 3 times with no solution handed out to me because the call center asked me to go over.

4. There is nothing given on the samsung site on international warranty about it not being valid in india (If there is an issue like that, please update the policy on the site)

5. There are so so many people complaining about the same issue on your samsung community, please! Address the issues

https://us.community.samsung.com/t5/Galaxy-Note-8-Questions-and/Note-8-wifi-constantly-disconnecting/td-p/19...⇄

https://us.community.samsung.com/t5/Galaxy-Note-Phones/Galaxy-Note-8-WiFi-issue/td-p/180750

6. Just a suggestion : atleast provide free checking of the problem if the phone is in international warranty, even if you can't provide free repair.

I'll send it abroad and get it repaired, but with all the ordeal i went through, i sincerely hope you could refine your customer care system and keep all the necessary information at hand and save our time

7. Please also look into this matter of international warranty and please do needful since the service center people told me they get lot of customers with the same problem

Thanking you, if you have read through the mail

Kindly do the needful and looking forward to a favourable response

Dr. Raphael thomas