[Resolved] Samsung India — note 8 issue did not provide service

Pritom buragohain

from Tezpur, Assam

Address:	Jorhat, Assam, 785001
Website:	Samsung

I have bought note 8 on 24th may nd found light leakage issue nd submitted phone to service centre on 28th nd today is 6th june nd got reply from head office samsung that no replacement nd really he talked to me in harsh manner. Never expected such treatment from brand like samsung.. I shall never buy any product of samsung.. Bcz being premium samsung customer i was been fooled by samsung service centre nd samsung customer care.
Regards
Pritom buragohain
Jorhat assam
[protected]

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Jul 13, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 06, 2018

Updated by Pritom buragohain Provided my phone to service centre (jorhat) on 28th...after that i recieved call from head office today i.e 6th june 2018 nd really disappointed with conversation with him...totaly harsh...never expected such service from samsung..kindly provide me replacement

Verified Support

Jun 06, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

Pritom buragohain

from Tezpur, Assam

No resolution yet even after submitted a complaint...never expected such after sales service from Samsung ! Samsung representative doesnt know how to behave with customers ! Over all being customer why shall I compromise .

Samsung India Customer Care's response, Jun 7, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Pritom buragohain

from Tezpur, Assam

My device was not yet replaced...so this is what samsung provides to customer in name of warranty. Infact samsung representative doesnt have manner to speak to customers.I want samsung to apologize me ! No need to provide replacement but atleast apologize me for talking in harsh manner with me .