[Resolved]  Samsung India — note 9 camera issue, unsatisfied customer

Address:

Pune, Maharashtra, 411028

I have become frustrated after observing a camera issue in my note 9 which is that camera vibrates and pictures becomes blur while using x2 optical zoom.
I tried reset my phone, clear cache but after some time problem occurs again.

Please note: i never ever drop my phone, in fact other people also raising same issue on other forums.

My friend also told me even after replacing camera module the problem will happen again. This is also mentioned by many folks on different different forums. Check link:

https://us.community.samsung.com/t5/Galaxy-Note-9-Questions-and/Note-9-camera-lens-noise/td-p/379640/page/2

https://us.community.samsung.com/t5/Galaxy-Note-9-Questions-and/Note-9-Weird-vibrating-camera-issue-when-zoo...⇄

https://forum.xda-developers.com/galaxy-note-9/help/note-9-camera-buzzing-vibrat...⇄

https://forums.androidcentral.com/samsung-galaxy-note-9/906314-camera-buzzing-sound.html

This is most expensive phone which i have ever purchased in my life due to my believe on samsung. I'm biggest fan of samsung i have used all samsung's flagship phone since note 2. But this time i am very much disappointed.

I called customer care they have also verified the problem using samsung tutor application, but they advised me to go to service center for hardware replacement, but i really don't want to replace hardware, because i will be always having fear in the future that this problem will come again.
So what is the point having fear even after buying most expensive phone.

Today i feel like throw my most expensive phone away but i can't because it's my hard earning money which i have put in this phone.

I tried everything:
1. Reset camera settings
2. Clear camera cache
3. Finally reset my phone - it was really painful to do every settings again and transferring data from here to there before reset because it's 512gb variant.
4. Called customer care (Ref no:[protected])

I want my money back which i have put in this phone, i'm not able trust anymore on note 9.

Details:
Model: note 9 512gb ocean blue
Purchased date: 22 august 2018
Serial number: rz8k807c4dm
Customer care reference number: [protected]