[Resolved] Samsung India — note 9 issue since last 10 days need doa

Danish Khan n9

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110019
Website:	www.consumercomplaints.in

I have purchased Note 9 on 3rd October 2018 but it started hang 3rd day from purchase, Have visited Samsung Service center Okhla Industrial Phase 1 New Delhi 110020, on 9th Oct 2018 and same was returned to me on 11th Oct 2018 with assurance that problem is sorted out.
But I have faced the same issue with my device on 13th and revisited to Service center on 14th Oct 2018 and i didn't get any update till today morning and they told me that they are still checking .
I want DOA on my device now and don't want to pursue with current one.This seems a pathetic quality product by Samsung in approx 70000 bugs.
This must be taken up seriously and DOA on my Device to be issued .
I am feeling cheated now and seems made a mistake to go with Samsung, there are many option in this price tag.
My only request on this either provide me DOA by EOD else I will fire an FIR along with a case in consumer forum tomorrow.
Don't treat this statement lightly .

+2 photos

Was this information helpful?

No (0)

Yes (0)

Nov 18, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 16, 2018

Updated by Danish Khan n9 Can I have a response on same ? I am sitting on ZERO after investing 70K bugs.

Verified Support

Oct 17, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd