[Resolved] Samsung India — Note7 prebooking offers not given on buying s7 edge.

kkelkar

from Delhi, Delhi

Address:	New Delhi, Delhi, 110018
Website:	www.samsung.com/in/note7/official-statement.html

We have booked note 7 but later samsung not able to provide as they have huge manufacturing defect.
So we bought s7 edge as keeping trust in samsung.
But all note 7 offers are announced and when we are trying to avail them samsung is avoiding to give offers.
They try to search based on imei and say it is not showing in system.
But it is samsung responsiblity to map or customer?

They have sended message confirmation on mobile which we will show to consumer forum. If the issue not get solved as soon as possible

Service request number-[protected]

To hc hong,

I hope either keep your promise or you can remove this offer.

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Jan 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 16, 2016

Updated by kkelkar http://www.samsung.com/in/note7/official-statement.html

Mention on website till 10:54Am 2016

For Prebook Customers

For all Note lovers who pre-booked the device in India and have waited patiently, we would like to extend our deepest gratitude. As a small gesture, we have made an offer on Galaxy S7 edge/ Galaxy S7 in lieu of your prebooking on Galaxy Note7. This Offer shall be valid for Eligible customers who purchase & activate Galaxy S7 or Galaxy S7 Edge from 2nd September to 7th November 2016.

On purchase of Samsung Galaxy S7 edge/S7, you will get the following benefits:

Samsung Gear VR to you absolutely free
Samsung Level U - Stereo Wireless Headset absolutely free
To deliver the best experience on your Gear VR, we would be gifting you an Oculus VR content
Voucher worth INR 3, 300 approx. ($50) absolutely free
In addition, we would also offer you One Time Screen Replacement for a period of 12 months from date of activation
Refund for Prebook customers: For all our Prebook customers interested in refund, we are offering a Full refund of your prebook amount.

Please visit http://www.samsung.com/in/note7/prebook-information.html for more details

Verified Support

Dec 17, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd