Samsung India — notice against defective goods samsung led manufactured and sold by you

Address:

7-A ,Nishat bagh, BEHIND B.D FLOUR MILL, AMBALA CANTT-133001 MB.NO.9466743424, Ambala, Haryana, 133001

Sir,

Whereas, the undersigned is a consumer as defined under consumer protection ACT-1986 as we have purchased the SAMSUNG LED from your vide invoice No.Q5-02415/15-16 dated 03.11.2015 by paying amount of INR 55, 876/-. The product description is mentioned as under:-
Product model number :40J5570
Whereas, the said product is not upto mark due as it's not working properly after six month of purchase and again after six from the date of removal of its defect by the company. We have visited the service center guided by the toll free no. of the company. We have made the complaint to the company on various occasions but same was not addressed by it. We have also mentioning the following complaint number viz [protected] dated 04.052019, [protected] dated 19.04.2019 and [protected] dated 27.05.2019 which were shared by consumer executive over phone. Despite of repeated reminder and visit, no one is paying any heed to our requests .The above product is lying redundant and not in operation from our below mentioned address of the undersigned which can be collected by the company or its authorized dealer.

However, the above said act on your part has caused us great loss and damage besides mental tention trauma and inconvenience and loss of valueof money.

Therefore, both of you are hereby asked to replace/ refund the said goods immediately within one week of receipt of this notice falling which the undersigned shall be free to launch legal proceedings/ remedies ( criminal/civil) against your act o[censored]nfair trade practice and deficiency of service and shall seek the refund the qmount already paid to you with interest @ 24% per month and damage s for which you shall be liable.

Apart from that, we will be forced to not to go for any product os samsung in future that surely will be great loss for over taking into account the reputation and status of the company.