[Resolved]  Samsung India — Order[protected]

Address:

Gurgaon, Haryana, 560061

I was promised a free surprise gift by one of the sales representative who called me on 12th of January 2017.

The Gear s3 has arrived but i never received the free gift that was promised.

This is cheating to enhance sales of new products !!!

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The issue started when i added Gear S3 product as part of preorder and left it in my cart on 11th of January 2017

However, i did not make the payment

On 12th of January i received a call from Samsung Estore number and was promised a surprise gift i made the purchase on the same day. 12th January

However, i have still not received the order.

I tried contacting the team on their helpline number and email them as well.

Below is the email that i received which was not satisfactory at all...

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Dear Valued Customer
Thank you for your Email,

This is in reference to your email regarding delivery status of free gift.

We would apologize for the inconvenience caused to you.

However, we have forwarded your request to the respective department for the same.

We will get back to you within 24-48 hours.

Best Regards,
Samsung India eStore Team

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This is absolutely cheating !!!