Samsung India — Overheated phone warranty not honoured

Address:	Gurgaon, Haryana, 110028
Website:	www.samsung.com/in/home

Hi. I had complained about overheating of my phone to the customer care on 23rd may. The phone was too hot to touch. Prior to this my battery life was also reduced considerably despite being only 3 months old. They asked me to uninstall apps that may be using too much processing power. Despite doing the same, my battery continued to drain rapidly. My son got hospitalised subsequently and i could not follow up further. While my son was in the hospital on 29th july, my phone would not switch on while on charge. When i checked the display, it showed 50% charge but would not charge any further. It started heating up instead of charging. I logged a complaint the same morning on discovering the issue. The phone was picked up from max saket in a crisis situation and my husband signed the receiving given to him. After much follow up, i was told that my phone is out of warranty due to "scratches and dents". They refuse to give this to me in writing and refused to show me a job sheet which claims "customer misuse". I was told the phone was burnt from the inside. I have patiently waited for customer care to escalate the issue and resolve the same. I am extremely harassed by the company's attitude and delay. I underwent this treatment while already dealing with the stressful situation of my son being hospitalised.