[Resolved]  Samsung India — Parts unavailable within 4 months of purchase

Address:Ahmedabad, Gujarat, 380007
Website:syskagadgetsecure.com

I had purchased samsung j7 at ahmedabad in month of february 2016 and insrance was covered by syska gadget secure at that time.

My mobile display broken due to accident and syska people directed me to place my mobile at samsung store on s g highway (Nityanand dealer)

I place it there on 26/07/2016 till one month i chased and went couple of time to mr. Prashant looking there as syska person in this store, yesterday after lot of fight with syska person i come to know that parts are not available from samsung.

My question is this product was new in the market and just 4 month passed how it can be unavailable? This seems a scam between syska and samsung no one answers the questions and taking responsibility.

Whom to contact is a big question.

My cell no is [protected], i request people to avoid purchasing this brand whose parts are unavailable immediate after a production.

Also beware taking syska insurance which samsung stores offers they neither answers nor hand over your mobile back.
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Oct 6, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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