[Resolved] Samsung India — Pathetic after sale service by supertech engineers for battery change

Amarpreet Bhullar

from Delhi, Delhi

Address:	160002
Website:	Samsung

I visited this service center 5 times for change of mobile Battery Samsung A500. After 20 days also this could not be done. Your service centers do not have parts and lot of customers get harassed due to this. On first visit battery was ordered, further to check battery stock no body informed. I visited 4 times to check stock. When battery was available i was told that their site is blocked till 13th Feb so battery can be changed post that.Today again i visited this service center for change of battery, again i was told that battery is not available . How your team can expect customer to come 10 times to get one job done. This is highly unprofessional as time is very important these days, This should be ratified immediately.

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Mar 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)