[Resolved]  Samsung India — Pathetic air conditioner

Address:

Hyderabad, Andhra Pradesh, 500044

Dear Samsung,

It is with utter regret and frustration that I write this email to you. My parents purchased an Air Conditioner hardly a year ago. The reputation that Samsung has in electronics such as mobile phones and television sets, helped us make up our mind of entrusting Samsung with our very first Air Conditioner in India.

However, ever since the summer has started in full swing, the air conditioner works pathetically as each day passes. It is indeed saddening to realise that the substandard quality of the cooling system that Samsung has in its air conditions. Multiple calls to the Service centre were futile as the people there are least helpful and keep delaying their much-needed visit to fix the issue.

We sit here in the sweltering heat of Hyderabad right under the AC as it constantly fails to cool the small hall that it is fixed in. What I fail to understand is that how can Samsung call itself a consumer brand when the products fail to live up to the expectations that Samsung Ads sell on various platforms. It has been a very disappointing summer, to say the least with the entire onus falling upon the Samsung AC which only makes me regret the day I bought the product.

If by any chance there is something at all that Samsung can do to either fix this AC or have it checked, it would be a small step towards winning back a disheartened customer.

Place of Purchase: Balaji Electronics, Secundrebad, Telangana

A/C: 1.5 Tons

Model Number: AR18KC3HDWK/2016

I hope Samsung looks into the matter at the earliest. A failure to do the same would leave me with no option than escalating the matter to the Consumer Board of India.