Samsung India — pathetic response from samsung.

J

Joe hates Samsung

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I have purchased a ac in 2015, since then i have been having issues with the ac. The company have changed my compressor thrice for which i had to pay for gas refill. They completely opened my ac and sealed all holes in the copper tube and again charged me for gas refill and service. Now they have changed my two motherboard and asking me to pay. I am not willing to pay for the [censored]box i got purchased. I have complaint several times to samsung toll free. That was also useless.. No response from samsung team. Now since i refused to pay for the last service, the service team is calling and threatening to remove all serviced parts. I wished to know how samsung india wants to solve this. I don’t want the ac and i want a refund.
Take home message — please don’t buy samsung products and save the trouble.

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Samsung India customer support has been notified about the posted complaint.

Nov 20, 2017

Updated by Joe hates Samsung Complaint Number : [protected]

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Comments

L

Lone Aaqib

from Srinagar, Jammu and Kashmir

Sir this is Aquib from kashmir and i am using Samsung j2 2016 handset.now unfortunetly in my handset the network goes down .some times the network is good and sometimes the network goes down suddenly in all two sims.please help me sir.

Reply

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

V

Victor Deb

from Kolkata, West Bengal

I have sent my phone to their customer care for charging pin connector replacement purpose.1st they told me that they will do it in 1day.. its already 3 days now & still they r unable to provide me even the estimate of that.Is that speedy service of samsung? I want the email id of MD & CEO of Samsung India Operations.

Reply

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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