Samsung India — Pathetic services and fooling the customer

Address:

New Delhi, Delhi, 110060

This is in reference to the Refrigerator which i have bought on 15/3/11. Suddenly since day before yesterday it has stopped working. I called on toll free no.

I was really impressed with the first call the lady who handled the call. She greeted me with my name, quoted the DOP and communicated that enginer will be visisting tomorrow to check the exact issue.

Next day engineer came he charged Rs 400 (apx) for his visit and told us in case you don't have the bill than we will charge you Rs. 9500(apx) and if you are able to find your bill than the charges would be Rs. 2500(apx..

I got agreed to whatever he quoted and rush to my dealer (manoj electronis) who communicated on the call that they will issue a duplicate bill by charging Rs. 750/-but when i reached there outlet after all the hassless i got to know that they don't keep the record for more than 2 year. That owner has spoken to me really badly. His delaership should have been cancelled imediatley in case samsung team believe in customer centricity.

Again today i have called the customer care team and had a discussion with your another executive and i got surprised to hear that "DOP is manually entered and they enter the date whatever customer says". I found her statement very foolish and requested her to check with your seniors or share there no. She put me on hold for 15 min and after that she hung up the call.

I DON"T UNDERSTAND WHAT SORT OF CUSTOMER SERVICE IS THIS

I want to ask another question here with Samsung Team that when in your record it is already mentioned that i am a customer and Date Of Purchase is also listed in your system than what is the need to hard copy of the bill.

Do you think the reason which is quoted is valid to charge me extra amount and that too half of the actual cost of fridge. My fridge is under warranty hence i am not entitled to pay the prices which was quoted by enginer.

I would appreciate imediate action on this. Kindly fasten the process as i am facing hassle because of non-availability of fridge as this is a basic need.

Regards
Bhawna
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