| Address: | Bhilwara, Rajasthan, 311001 | | Website: | WWW.SAMSUNG.COM |
SIR,
I have purchased one top-loading washing machine-6.2kgfully automatic with active wash from Bhilwara Rajasthan from the authorized shopkeeper, m/s prem radio Bhilwara.on sep 2014, with warranty for two years & with Rat-protection.
on 9th dec 2015. we lodged the complaint with the helpdesk to resolve the issue, they issued us the complaint no- [protected]. under warranty.
the visit of the service engineer was scheduled on 14th dec and machine was given to the authorized Samsung service center on 17 dec15 at Bhilwara.
the machine has been repaired and we are told that as the rat has made an entry from the bottom side walls. so we need to pay the service charges.
being manufacturing defect, even after long discussion, we were made to pay the service charges, but to my surprise they didn't give the bill to my person collecting the machine, saying that we will check the service tax liability and bill as per our own records...
Hence no receipt was given.(to my person who collected the washing machine from the service Centre).
1) May i know why such service centers should not be penalized for evading the service tax -?.
2 ) How can they charge the servicing charges under warranty-?.
3) why should not such culprits be taken to custody for evading tax liability-?. Was this information helpful? | 
