[Resolved] Samsung India — phone given for repair but repaired wrongly | |
Hello, sir/maam I have a samsung s7 edge phone black colour somehow its screen got broken i summited the phone to samsung repair centre located at allahabad the conserned person there asked for 7 working days for the repair to get it done but after waiting and continuous visits for about 10-15 days i got the phone repaired but with the different body colour which was a grey body for a black phone on asking them for the problem the people there with a very unprofessional attitude are telling me to summit the phone again for 10 days and they will seen to it what can be done. This answer was not expected from a employee of a renowned company like samsung. I am very disappointed that after spending a huge amount of money i m getting such a response from samsung and i will make sure to take this thing publish wherever its possible. My only wish is to get the phone re-repaired as soon as possible because i dont have that much of time to leave the phone again. It is there mistake not mine so they should suffer not me. My only request is to get my phone re-repaired as soon as possible without wasting more time. Thanks Was this information helpful? | |
Dec 25, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 15, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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