[Resolved] Samsung India — Phone Heat UP and Continues Restart After OTA update.

Anil Gudigar

from Belgaum, Karnataka

Address:

560078

After i have updated the Software which my phone stated heating up i ignored it, but after month its suddenly started restarting occupationally when removed the battery added it back it worked fine. After One Week its restarting continues if charger is unplugged. I have went to Samsung Service Center they said Power Chip has corrupted. This issue happened because of Samsung Software (Firmware ) update, i am not responsible for the issue, i want an resolution from samsung for my expensive phone. Mr.Devakumar Ch Senior Executive, Customer Experience ( deva.[protected]@partner.samsung.com) is not responding to call or mail who told me to give a resolution on the problem. Customer care executive are adamant and not responding to the problem properly Service Center persons are irresponsible and not taking customer issue seriously.

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Jan 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd