I'm using a samsung galaxy s7 edge since last month. I brought it from hong kong. The model number is sm-g9350, imei number is 356156/07/790545/3 and 356157/07/790545/1, s / n r28h8053ftp
I
When i'm not using it its restating and home screen can not load. After several times of restarting a green page is there and something is downloading and
Do not turn off target it's written in there
14:25:33
I am using the device in india.
None of the customer service in india was able to help me.
I mailed samsung several times but
None turn up
I tried to on the screen monitoring
I can not find the 6 digit number of hong kong customer service.
The 6 digit number for screen monitoring
So that the customer service agent can resolve my issue sitting in there. I managed to do a live chat with samsung hong where in he said to switch of the phone i somehow managed to switch off the phone then a page came
Reboot system now
Reboot to bootloader
Apply update from adp
Apply update from sd card
Wipe data factory reset
Wipe cache partition
Mount / system
View recovery logs
Run graphics test
Power off
After selecting reboot system now the display shows
Samsung galaxy s7 edge
Samsung logo
Again it's samsung galaxy s7 edge and again it's samsung logo
The whole samsung logo is not coming in the screen only sam is there and restarting again. After several times of restarting the home screen came.
Same problem is occurring again after a few hours or may be one day
I already backed up and reset factory reset settings but the problem does not resolve.
An early solution will be highly appreciated.
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