[Resolved] Samsung India — pink line on my s7 edge

Shreyash Ubhare

from Harnai, Maharashtra

Address:

411018

There is a pink line on my galaxy s7 edge display.

This issue popped up a few days ago like 5 months after i replaced my broken display at an authorised samsung care at nigdi, pune.
Did they gave me an defective display??
I mean i paid the full price of the display..
Defective display is a manufacturing defect..

It is a generic issue and a free replacement must be provided.

If this would have been issue with only my s7 edge i wouldn't complain, but as the issue is existing in a very high percentage of same smartphone across the world it can be easily recognised as a sale of defective goods with inferior quality.

To support my claim i provide the following link where samsung has apparently confessed about knowing this issue exists on various s7 edge.

1: http://www.androidauthority.com/samsung-galaxy-s7-edge-pink-line-display-problem...⇄

2. https://www.reddit.com/r/GalaxyS7/search?q=pink%20line&restrict_sr=on&sort=relev...⇄

Also the position of red line seems to be at same place on every unit i. E. A cm away from right side.

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Dec 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 01, 2017

Updated by Shreyash Ubhare Mobile number : [protected]
Email id: [protected]@gmail.com
Reference id [protected]

Verified Support

Nov 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Nov 03, 2017

Updated by Shreyash Ubhare You guys just asked me to pay the entire amount of display ? For real that's not what i expected from Samsung
i cant afford to pay for the display twice and u couldnt provide any help thats a shame !