[Resolved]  Samsung India — Plasma television product no ps51f5500arlxl

Address:

403802

On 29/10/16 the said TV which is just a little over 2 years old exploded with a loud noise. though there was no apparent collateral damage, the TV is since not working at all. My complaint no [protected] was attended by a mechanic from HCL (your outsourcing partner). He said I have to spend an amount of Rs.32084 for the part BN96-25240A. Though not under warranty, it is absolutely unfair on the part of the company to expect me to cough up Rs.32084 for a product for which I paid Rs.75000 just two years ago. The explosive noise shows that the product was defective since inception. I seek that the TV be replaced immediately as I am not secured with the product and am scared it may explode and cause damage to my property.