Samsung India — Poor installation of split ac units and service

Address:	641042
Website:	Consumer Complaints

I purchased 2 nos 1.5 t and 1no 1t split AC units at Coimbatore on 05/05/2016. It was installed on 07/05/2016. The installation team asking for 20 ft ladder, bench, stool and rope for lifing the unit. The came with minimum accessories for installation. During the installation, the copper tube connecting indoor and outdoor units were bent with hand, they do not have any pipe bender.
3 inch hole was drilled on the wall and the debris generated, caps of pipe lines, packing, etc all other debris were left everywhere for us to clean.
I talked with the retailer and he provided a service Engineer number. He informed that he will arrange inspection by engineers on 11/05/2016. Nothing happened. On 12/05/2016, I called him on his mobile. Someone responed from landline stating that I have to register a complaint at[protected]. I expressed my disappointment as the Mr Rajan (so called Service Engineer) did not advise me to register a complaint.
However I raised a complaint at Toll free number expecting that inspection team will visit shortly. Hope my issue may be answered or resolved in couple of days.
The installation team work is totally unprofessional. They do not have any check list for installation checks. They did not demonstrate the options or operating instructions.