Samsung India — Poor quality device.

Address:

Raipur, Chhattisgarh, 492001

I had purchased s7 edge on 19th march 2016.
Within a month the paint in the home key button started to come out.
I had taken the phone to the service center for the same but they refused to provide a resolution stating that such case of paint coming out of the home key is not covered under warranty and so the company will not be able to provide resolution free of cost. They also stated that complete screen would have to be replaced for the issue and it would be chargeable @ 15000 to replace the same.
There after i have sent several emails to the company for the same but did not receive any response and now its been over a month and i am still waiting for the reply.
I had even contacted the call center for the same but every time i received a word asking me to wait for the company to reply to my email & call from the company.
In-fact the area service manager is also not able to provide any resolution for the same stating its not in their hands.