[Resolved] Samsung India — Poor service and fake | |||
Dear Sir/Madam, I am very much dissatisfied with the service and behaviour of people working over their in samsung mobile service center in Skyphone Enterprises @ Bhiwandi, I have been purchased Devise On 24th July 2016 and So on as Per Your Company Warranty Guidelines 1Year warranty is Been there for my Device, On 28th march 2017 i have been facing Charging issue on my Device so i went to Skyphone Enterprises Samsung Care Bhiwandi to repair my device After 1 day i have got Repaired device And After that My Device was Not running proper device was started many issues like Out going Audio Touch Laggieng issues and many problems, So After that i again went to Service center Skyphone Enterprises i have submited my Device for repair Jobsheet no. [protected] on 11th April 2017 the staff member given me reciept of submiting my device and He told me that my device will get repaired under warranty and it will get back 2 me in 4 days as so they are need to order parts of my device to repair i accepted there terms and i have submited my Device without any More Discussion Now on 15th april 2017 i went to service center and now they are Replieng my that my device is Water lock and it will not repaired as in under warranty, and they have given me estimate of Rs4300/- Can you Explain me i[censored]h taking 4 days to repair the device You cant inform this to customer on same day how can i trust that my Device was in safe hands.. How can you prove that My Device was water damage As on i have been submited My device on 11th april 2017 that day only Y You people not informed me that my handset is water lock And it will not be Repair under warranty After that i escalated to samsung Care staff members that uh will have to repair my device in under warranty or i will be Escalated to higher level And also with Consumer forum And than that person replied me so rudely like jaa Jisko complaint karni hai kar darta nahi may aisa Waisa.. #### man What is this.. This is the way to talk with Customers Do your service center is Running there service center to fool all customer and to recover there all office Expenses from customer or what.?. Do You Care Of Your customers like this..way If in 2 days You Cant repair My Handset under warranty I want my Handset cost Cash Back I wants my Money back Was this information helpful? | |||
May 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 19, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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