Samsung India — Poor service by samsung

Address:	Kolkata, West Bengal, 700075
Website:	contactus.samsung.com

Dear support team,

My ac having model : aw18zkcxtl has been taken by samsung on
13.05.2016 for repairing as it had stopped cooling. The chosen vendor m/s : vision cool services, 2a new taratala road, kolkata-700088 by samsung is not behaving in a proper way. Hence, referring the logged case no. [protected] repeatedly communicating with the support team on the helpline no. [protected], but not yet any positive response could be received.
It is quite painful to say about the poor services from samsung which never happened before. I think this is extreme negligence on the part of samsung support team which may lead to loose faith in samsung after sales service. But in fact i know till now samsung service is magnificent but now a days i wonder whether it is deteriorating or what?
So i need your kind assistance so that again i can say that yes samsung service is
In fact excellent.

Thanks and regards,
Amit kr. Aikat
Mobile : [protected]