[Resolved] Samsung India

[Resolved] Samsung India — poor service

S sudeb saha from Hyderabad, Telangana

The problem with my mobile set (Model - sm-a700fzkgins) was - when i was calling someone, the ringtone inside my mobile was coming blunt (Seems there is defect in the speaker either by parts or loosening); i was not being able to hear properly when conversing with others. I deposited my mobile at authorized service centre at babli media centre, garia, kolkata - 700047 on 18.06.2018, vide bill no.-[protected]. Upon repair, when i went to collect the same, it was found totally discharged. Again after charging for 10 min, the same was being tried, but after 1 min, it got discharged again, hence could not be checked. Then i waited for longer time to get it properly charged. When i checked the set, i found the same problem was still persisting. When approached the service centre boy, he denied. So i had no alternative but to leave the set with service centre. Till date, they have not called me back to collect the same. It is a harassment and also waste of my time, which is highly objectionable & may approach to consumer forum if not answered satisfactorily with next 24 hrs. Was this information helpful? No (0) Yes (0)
Aug 2, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 02, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Jul 02, 2018 Updated by sudeb saha Few minutes before, your service engineer has contacted me to say that the same will be taken care of by your senior person. But I got the sms from your customer care with a reference no narrating that I contacted you, which is wrong. Thank you for contacting Samsung Customer Services, your customer reference number is [protected]. Please quote this number for any future reference Jul 06, 2018 Updated by sudeb saha Dear Mr. Umang, Thanks for your mail. I have collected my set from your service centre. While trying to check whether the problem for which I surrendered my set, was resolved or not, I found it is OK. But I found another problem of not getting my set connected to sim at first few instances but ultimately it was found OK. I could not check much as battery got discharged. However the service person assured me of 3 months guarantee after this repair. Thanks S Sahs Jul 14, 2018 Updated by sudeb saha Mail on 14.07.18 at 5.32 pm :: Dear Mr. Umang, I could not use my mobile due to the connection problem, as mentioned below. I waited for some days to get new corporate sim but after fixing that also, problem is not solved. I am going to surrender my mobile to Babli Media service centre today. It is a harassment indeed . Thanks & regards Sudeb Saha [protected] Again mail today at 7.46 pm :: Dear Mr. Umang, Right now I am at your Babli centre. When I approached the service reception Subhayan, he simply refused me badly, saying that he had handed over repaired phone in good condition. I told him that I gave the phone for repair of speaker and there was no connection problem; but at time of delivery, the problem was intimated. But he is denying. So again would like to go thru consumer Forum route to see end of it. Thanks S Saha
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