Good day,
I deepak goel had bought a fridge on[protected] from shilpa agency, ambala cantt, haryana. From past many days i am facing problems with the fridge as it is not working. So i had registered several complaints regarding same at samsung service centre situated at prem nagar, ambala city on following dates:
1st complaint - 27 sep 2017
2nd complaint - 04 oct 2017
3rd complaint - 10 oct 2017
The reply i got on 27th oct was that sir your complaint will be resolved in one day & there after nothing was done.
So i again called the service centre
Same thing happened second time aswell. So finally i decided to visit the service centre & what i get to hear it just #.
There is a staff member there named: mr. Jatin
When i asked him about the status of my complain, what he tells me is just great:
Mr jatin tells me that they don't have time to repair my fridge.
Then when i asked him what does that mean, u r suppose to help me get my fridge working, he says something that is just great.
Mr jatin tells me that "do what ever you can, we will not repair your fridge.
I was so shocked to see the behaviour of a staff member of a service centre.
Really amazed by the service provided by samsung service centre, prem nagar, ambala city.
I hope samsung finds some time to check on their staff attitude n teach them some sense of talking with the customers.
And after that if possible, do something about my fridge which at the moment is a useless box for me.
Waiting for the assistance from samsung service group
Regards
Deepak goel
(Sufferer of samsung's poor service)
Contact no': [protected]
Email: [protected]@gmail.com
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