[Resolved]  Samsung India — Poorest level of service to the customer

Address:	Ludhiana, Punjab, 141001
Website:	www.samung.com

I bought Split AC on 16th March, 2016 and the Company was to provide three free services. I am really surprised that the company failed to remind me anytime either by way of sms or any call that the service is going to expire on 16th March. When today I made a call that to get the free services, then i was told that i will be charged for the same.

When I asked Mr. Navneet, J.E., reference call( [protected]) why there was no alert regarrding the service of expiring period from the company side. Then he felt sorry for the same. Then I told him by simply saying sorry does not mean anything to me that as it involves financial cost also for now it will have to bear the cost.

I would request you to kindly ignore the delay of 10-12 days and get the split AC serviced under the free service. As the Company is equally responsible for the same and it has failed in giving alert messages/ call to your valued customer who are purchasing goods by paying premium price as compare to the other companies.

Hope Brand like yours will accept my request otherwise i will be compelled to take further action in the matter also.

Hope good sense will prevail.

Brij Sharma
(FCS, LLB)