[Resolved] Samsung India — Post sales complaint | |||||
I am very surprised with the way you guys have been dealing with your customer, I have used so many Samsung product but this will be my last. I bought A5 few mo.ths a ago and all of a sudden it stops working I visited your amazing service center which you should shut down anyway. They kept the phone for a day and told me that there is carbon on the mother board however I have used that phone and made sure that I did not dip it in water because the amount of carbon is there on the mother board as per that the phone has to be in water to minimum 2-3 minutes. My phone use to heat up a lot from day 1 but I thought it is normal (who knows of the carbon was there on mother board from day 1). On top of all that your people are extremely rude they do not know customer service...first center told us 9000 as entire cost and other center told us 12000. How the heck is that possible ?? Arent you supposed to be in sync of there is genuine issues with phone ?? Extremely dissatisfied and will never spend even a single penny on Samsung products of this doesn't get resolved under warranty. Was this information helpful? | |||||
Nov 19, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 18, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
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