[Resolved] Samsung India — premium mobile pack extended warranty

Biswabihari Panda

from Noida, Uttar Pradesh

Address:	122001
Website:	[email protected],[email protected]

Hi, i purchased a premium mobile care pack for galaxy s8 for 1 year warranty extension. I got the mail for order confirmation but didn't get any activation code on mail as given on their web site.
I contact their customer service to get support. They told me that it will get done in 24 hr and i have to send all detail on [protected]@samsung.com. I follow all instructions but i didnt get any benifit.
On 3rd june which is the last day to extend my warranty i call them again.
On my call they denied all their assurance and told me that product is in processing phase so i demand for cash back, they told me they will not pay anything.

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Jul 17, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd