[Resolved]  Samsung India — problem with refrigerator

Address:

Jaipur, Rajasthan, 302021

I bought samsung refrigerator 2 years ago, last month its start giving problem in cooling so i contacted there customer care so they assigned engineer to me who visited my place and did something and charged me 354 rs for that and said that fridge will start working but it didnt so i made another complaint after that he come back again and said there is gas shortage in it so i need to get it refill and when i asked him how come gas can end in 2 years so he didnt had any answer of the same and he left without replying so i made 3rd complaint and new engineer visited and said the same thing so i paid him and next day there person came at my home and refilled the gas (by charging 1500rs for tht)but that didnt helped either so i made the 4th complaint but samsung people cancled it without any reason so i made 5th complaint and same engineer visited and said that he dont know the actual problem and forwarded this to there techincal head in gurgaon and once they will respond then i will update u, since then i am just making complaints to samsung customer care by calling daily twice and this people says that we will call u but they dont, there engineer and service centre people do no take calls, customer care people just generate new complaint no and then after 2 days cancel it and they dont have reason that why its been canceled, its been really frustrated from last 2 weeks following this people who do not know what problem there product is having.
kindly help me in getting this problem resolved.