[Resolved]  Samsung India — problem with washing machine

Address:

Anantapur, Andhra Pradesh, 515775

We purchased ww60m204k0s front loading with smart check & touch led panel 6.0kg ww60m204k0s on[protected] at veejay world of electronics, anantapur. From the date of purchase to 3 months it works fine after 3 months we stared facing problems with this product continuously we contacted to the customer care they sent technician, technician solve the issue after that again we faced another issue like this we continuously faced the problems lot of times technicians came and said that some parts are not available we will place order for required parts then we solve the issue. They took more than 70 days to solve the issue. How the samsung is giving authorization to those service centers they even don't know about the product completely. Note : they are not responding properly with the customers and they are behaving rude with customers and more the way they answer is very neglect and very negligence with customers. We are not at all satisfied with this product.in market samsung had very good-wiil, with this type of quality less products samsung will loose the good - will. With in the span of 8 months we faced lot of problems with this product. So please replace the product or refund the amount

It occurred on: may 10th, 2018

Replace the product or refund the amount back

Yesterday we contacted the supervisor around 5pm through customer care help, supervisor connected conference call to particular service centre they said with two hours technician will come to your house and solve the issue, still no one came and no one responds regarding my issue. Is this the way how samsung is responding with customers.
* we are strongly not recommend samsung products to any one.