[Resolved] Samsung India — product and service issue

bujji725

Address:

Anantapur, Andhra Pradesh, 515775

Here is what happened: We purchased WW60M204K0S Front Loading with Smart Check & Touch LED Panel 6.0Kg WW60M204K0S on[protected] at Veejay world of Electronics, Anantapur. From the date of purchase to 3 months it works fine after 3 months we started facing problems with this product continuously. So many times we contacted the service team and got serviced even though again and again, we are facing the problems with this product.
The problems are
1. Continuously 4C error even though sufficient water available.
2. Sticks at a particular time even after 1hr it on that same time
3. Heavy noise from the machine

The very worst product from the Samsung .

worssssstttttttttttttttttttttttttttt product and worsststttttttttttttt service

Below are the attachments regarding bill and customer satisfaction rating on Samsung services.

I strongly not recommend this product to anyone.

Yours sincerely,

Durga Bhavani

+91 [protected]

+91 [protected]

1594, Teachers colony, Pamidi

Pamidi

515775

+1 photos

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Nov 24, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 17, 2018

Updated by bujji725 Today customer care executive contacted with us regarding the issue what we raised in the complaint, the way he responded is very bad and very irresponsible person and careless answers to the customer, he is not listing the problem about the washing machine. such an irresponsible, very bad response to the customer, we never expected these type of service and these type of behavior from the customer service of Samsung.

The person Name: Ganesh
Designation: Senior Sales Executive