[Resolved] Samsung India — product brought from amazon.in, and samsung is denying warranty after a month

Arm Aan

from Bengaluru, Karnataka

Address:	560100
Website:	www.samsung.com

I bought a Gear ICONX earbuds from amazon India on September of 2018. After a usage of month, the product stopped working.

Since the product was under warranty, I took it to the service centre. The service centre executive informed me that the product was an overseas model and not from India and hence cannot to serviced free of cost.

I have brought this product from Amazon India, and there is no way for me to know the location this product was manufactured in.

I contacted the customer care and they were not even ready to consider my request. The representatives were very rude and were not even waiting for me to finish my sentence. Every minute they put me on hold, saying that they were transferring the call and I had to wait around 10 minutes each time and explain the entire problem to a new person.

All they keep saying is that, they don't provide international warranty in India, while the product I bought was from an Indian seller.

Was this information helpful?

No (0)

Yes (0)

Dec 11, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd