[Resolved] Samsung India — Product complaint (manufacturing fault)

BHARATH

from Bengaluru, Karnataka

Address:	629002
Website:	www.samsung.com/in/support/erms1?isVoc=true

My mobile samsung note 5 ime no ([protected] / 01) is have a ping hue on the display and it is developing day by day. so that i visited your authorized service center @ nagercoil, tamilnadu on 15/10/16 and explained the problem to the concern person. i had a great shock that he couldn't ready to listen my words. he replied with out examine the phone properly that it is a physical damage, not able to claim for guarantee. i assured that my phone is not having single scratch or any other physical damage. since my phone is in guarantee period i need a replacement. expecting your kind co-operation.

I had send the above mail to customer care but no response till date worst customer service never expect samsung will do this type of cheating

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Nov 28, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd