Samsung India — Product damage in samsung customer store.

Address:

Hyderabad, Andhra Pradesh, 300034

Hi,

this is Manoj Kumar from Hyderabad. recently my samsung A5 mobile got damaged and phone is not working. However, i have visited customer service center in Ameerpet, Hyderabad. Prior to this damage, i have visited same customer service center twice as mobile head phone jock is not working. They wants me to keep the date back up and then submit the mobile for check. with in 3 to 4 days i visited and show room and had given m mobile. But from same day mobile is not working. Customer service center people was told me its water damaged and need to change the display which is worth of around 7000 Rs/-.
i had called customer center and wanted to escalate my issue to Samsung. But did not get any proper response.
Even the customer center people was told me they cont do any thing.

So if i want to discuss on my issue with whom i have to discuss. There is no single person in Samsung to discuss on customer issues.

i really disappointed with this kind of response from Samsung.

I request to escalate this to Samsung and arrange a call or reply back to this email.
on calls i will be available on [protected], Time : 1.30 PM to 2.00 PM and post 6.30 PM any time.