[Resolved] Samsung India — product - samsung s8+ mobile, regarding free /discount on screen replacement.

satish_gunjan

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500028

Respected CEO sir

I just put humble request again to you as I have full faith in Samsung Management and on you sir and hope u must consider my request on priority for waiver or discount on screen replacement.

i have purchased s8+(IMEI - [protected]) model SMG955FZKGINS on 17-12-18 which screen has got cracked. At the time of purchase shop owner told me that 1 time free replacement is there, but now Samsung service center Towlichowki, Hyderabad told me that no free screen replacement and you have to pay Rs.15500/-.

Now shop owner telling different story that, you have not opted that option so I am in great trouble as this amount is huge burden for me and it is my dream phone and purchased after 2 years savings.

it is my humble request to Samsung CEO sir to consider my request for free replacement considering my genuine case and 1 year of purchase.
i will highly obliged to you sir whole life.

regards
satish kumar, mob-[protected]

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Feb 18, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd