[Resolved]  Samsung India — Product supplied is defective

Address:

New Delhi, Delhi

Product Fridge of Samsung India Electronics Put Ltd purchased from Kohinoor Andheri on 3rd May 2016 and supplied on 5th 2016. Demo of fridge done on 7th May 2016. Fridge was found not giving cooling as required. A complaint was registered with customer care on 7th May and again on 9th May 2016. Also the matter was brought to notice of Kohinoor Andheri and Kohinoor head office in Mumbai. Kohinoor has assured fridge will be replaced, since it is defective as per report submitted by service engineers. Inspite of repeated complain and follow up, product is yet to replaced. Only service engineers come and make you available to repeated inspections and report. Inspite of knowing product is defective, no conclusive result.