Samsung India — Re: digital inverter ac not working

Address:

380015

After registering complaint dt 3rd june 2016 having comlpain no. [protected] with samsung customer care, we have received sms that ser vice engineer mr dinesh would turn up at our home shortly within 24 hrs to resolve the issue. Even after 24 hrs the service engineer didn't turn up to resolve the issue and on calling him on the phone he rudely answered that the company has told not to attend the complaint. Well its good to see that company paying salary to employees for not attending the complaints.

May i know the reason that complaint is left unattended and unresolved by the company. The ac was purchased from the reliance digital alpha mall vastrapur ahmedabad and even the dealer of your product have failed to resolve the issue leaving unattended.

Both reliance digital and samsung have shown lethargic and pathetic approach in dealing the complaint. Request you to take the matter on a serious note.