[Resolved]  Samsung India — ref

Address:

Datia, Madhya Pradesh, 475336

Dear All,

I am using various product of Samsung from more than 10 year, I am having product like LED, REF, Washing Machine, 3 mobile.

But in last 15 days whatever I have gone through has changed the entire image of Samsung in mind. As summer is going in its peak and every one want have something cool, but Samsung has spoil the entire vacation of my family.

Horror started from 30th April when my Father Samsung REF stopped working, I logged my complaint with customer care, on 3rd – May Service center guy came at my father place and checked the REF, informed us about the issue with compressor, that need to change, when we have asked about the charges, he told if I Return my faulty Compressor than he will charge Rs 5000/-, otherwise we have to pay Rs 5500/- . my father was not aware about anything he has given part and Rs 5000/- to service center guy he change the part but then also Ref is not working properly, again my father asked what to do now, he told we need to change another part ( relly ) that he is not having with him will change later and for that we have to Rs 500/-, but from 3-May-18 to 12yh May no one turn-up for repair, I have called 3 time to your So called customer service every time they said sir we are escalating your issue and it will resolve next day but its almost 10 days .

I am also working in customer service industry from last 12 year but never seen such kind of pathetic service, here I want to make few point .

• Why your engineer gave us 2 type of charge Rs 5000 & Rs 5500/- . old part is customer property and if he does not want give it its his wish . here I want to say my old part was working fine and your engineer cheated us, he took my part and will use it somewhere else and make money . it’s a cheating service
• Why he has not given full estimate once he took Rs 5000/- than he informed us that he need to change another part for which we have to pay another Rs 500/- . another cheating

Customer Name- BM Visoriya
Mobile No [protected]
Complaint No -[protected]

Regards
Prashant Visoriya